Are BMX bikes or scooters allowed in the skatepark? [Back to Top]

No, we are a 100% skateboard shop and we only allow skateboards in our skatepark.


Do you guys carry scooters? [Back to Top]

Absolutely not!


Do you guys offer gift cards? [Back to Top]

Yes, we can issue a gift card purchase in any dollar amount you'd like.


Do you guys rent helmets? [Back to Top]

No unfortunately we do not as we believe it is unsanitary and each skater should own their own helmet.


Do you guys take credit card as payment for the skatepark? [Back to Top]

Yes, we take accept Discover card, Mastercard, VISA, and American Express as well as cash payments for entry to our indoor skatepark.


Do you sell individual wheels? [Back to Top]

All wheels are sold in a set of four, unless packaged otherwise from the manufacturer.


Do you sell trucks individually? [Back to Top]

All trucks are sold in pairs, prices are for a set of 2 skateboard trucks.


Does Tri-Star carry Revive? [Back to Top]
No we do not.

Does Tri-Star offer FREE griptape with boards purchased? [Back to Top]

Decks purchased IN STORE ONLY come with a free sheet of black Mob or Jessup griptape. Any boards purchased online via our webstore do not come with free griptape. Mob or Jessup can be purchased in our online store for $5 per sheet if needed.


Does Tri-Star ship Internationally? [Back to Top]

Not yet, while we are still working on it if you see something you really want - please contact us and we can figure something out.

Info@Tristarskateboards.com

(216)-459-9000


Does Tri-Star ship? [Back to Top]

Yes, all orders placed in our webstore before 3PM ships same day & after 3PM will ship next business day.


Does Tri-Star sponsor? [Back to Top]
Yes, any serious inquiries may email footage to info@tristarskateboards.com
 

How do I get free stickers? [Back to Top]
Send a stamped self addressed envelope with $5 cash inside to -
 
Attn: Stickers 
 
5360 Brookpark Rd.
 
Cleveland, Ohio
 
44134
 

How do I get my child signed up for skate lessons? [Back to Top]

You can call us at the shop (216)-459-9000 or email info@tristarskateboards.com for more info on lessons.


How much does it cost to skate in the skatepark? [Back to Top]

Day passes in our skatepark are $7 and all skaters must have a waiver filled out prior to entrance to the skatepark. Waivers can be found on the home page of our website. Any skater UNDER the age of 18 must have a waiver completed by a parent or legal guardian and a helmet. Anyone 18 or over has a choice of whether or not they would like to wear a helmet.

-Cash or cards accepted.

 

Is Tri-Star hiring? [Back to Top]

At this time we are not hiring. We do have applications available on site if you would like to pick one up to fill out.


Questions about returns? [Back to Top]

Please view our RETURN POLICY 


What forms of payment are accepted at Tri-Star? [Back to Top]
Tri-Star Skateshop LLC gladly accepts Visa/Mastercard, Discover Card, and American Express and cash payments.
 

What return policy does Tri-Star offer? [Back to Top]

 

Items may be exchanged, returned for store credit or issued back a refund via card.

   All returned items must be new/unused in original condition when retuned. All labels or attached manufacturer tags must be attached in original condition within 14 days of purchase accompanied by sale receipt. If returning by mail the item must be post marked no later than the last day to be returned.  Do not return items after 14 days they willnot be accepted and will be returned to sender COD.

Defective Products

You must contact Tri-Star Skate shop within 48 hrs of receipt of defective product. Customer must pay return shipping with tracking number along with product and receipt of sale to Tri-Star within 14 days of delivery. Once Tri-Star has determined the item is defective as described in written form a credit will be issued for return shipping fees. A replacement non-defective product will be shipped within 48 hours in most cases, Tri-Star does not guarantee stock and availability of same item. 

Non-Defective Products.

Non Defective Products may be returned with 14 days by the customer with tracking number. A 20% restocking fee will apply to all items returned in new unused original condition. Items must be in original packing. A credit for return shipping will not be applied.

Incorrect Product  Shipped

In the event should Tri-Star ship an incorrect product a return label will be issued for the item to be returned. Once the item has been received a credit will be issued or correct product will be shipped based on stock and availability.

Non Returnable Item

  • Skateboard decks that have been gripped or assembled
  • Skateboards that have been cracked in any form or broken
  • Any Part of the skateboard that has been used cannot be returned or exchanged
  • Shoes that have been worn or tags removed not in original condition
  • Apparel that has been worn or tags removed  not in original condition
  • All Guarantees and Warrantys are to be taken up with manufacturer of product

To process a return contact Tri-Star directly during business hours to speak to a representative.

Only customers located in United States of America lower 48 States qualify for returns.